As RCMC joins Monument Health, we are working through the process of updating insurance and payer systems to reflect this change. We know this may have raised questions, and we want to make sure you have clear, accurate information.
FAQs
Some patients have received communications from their insurance company about provider network status during our transition. We want to reassure you: RCMC providers are working through the in-network credentialing process as part of joining Monument Health. You will not be held financially responsible for charges related to transitional insurance processing issues while our teams work through these updates.S
No. RCMC and Monument Health are committed to ensuring patients are not held financially liable for charges related to insurance system updates during this transition. If you receive a bill that does not reflect in-network rates, please contact us and we will work to correct it.
Yes, please continue seeking the care you need. Payer systems are being updated and may not yet fully reflect the changes. Our teams are actively working through each payer to ensure your coverage is accurately reflected.
Multiple payer systems are being updated as part of the transition. Some patients have seen notices from Wellmark Blue Cross Blue Shield specifically, that issue has been resolved for the vast majority of providers. If you have a question about your specific plan, please reach out to our team directly.
Please contact us at [email protected] and we will review your situation. We are committed to making this right for patients who were impacted.