Patient Financials
As a physician-owned clinic, we understand medical billing and insurance can be confusing. We are a private business, without government taxes or grant dollars to keep our doors open, or to pay for medical technology. We do our best to operate efficiently and to work with insurance companies so that you may also get the benefit of your health insurance benefits. We know, that is NOT EASY! To help us in this effort, please ensure your insurance information is up to date at each visit and that Rapid City Medical Center is “in network” as a participating provider before scheduling.
For your convenience, RCMC provides you with easy access to pay your bills online, on the phone or by mail. Payments are due upon receipt.
Nonpayment of your account could result in your balance being sent to a collection agency. These cases require $150 towards your collections balance before you can schedule again with a provider. Thank you, for your attention to billing matters, which is tedious and time-consuming, but in being mindful of these tasks, we can offer you competitive pricing, which can sometimes be up to two-thirds less expensive than if received in a hospital-setting!
No Surprises Act
Good Faith Estimates
Rapid City Medical Center works with most major insurance plans, including those with high deductibles. To ensure less financial stress, we have staff available to help answer your questions and to attempt to work with your insurance company to get answers on your insurance out-of-pocket costs.
Under the No Surprises Act, health care providers are required to give patients who do not have insurance, or who are not using insurance, with an estimate how much it will cost for non-emergency medical items and services. Our Patient Financial Counselor will provide you with an estimate of your costs.
Please contact our Patient Financial Counselor at 605-721-8499 with ample time before your visit for a proper analysis.
Below we have listed some facts regarding the Good Faith Estimate process.
Uninsured?
Frequently Asked Questions
Rapid City Medical Center offers payment plans and financial assistance.
Please reach out to Patient Financial Services at 605-721-849.
You will receive one reminder, continued missed payments can result in the account being turned over to a collection agency.
Contact our Patient Financial Services Department at 605-721-8499.
Contact our Patient Financial Services Department at 605-721-8499.
Contact Us About Billing
If you have any questions or concerns regarding your billing, please reach out to our Patient Financial Services department for assistance. We are available by phone Monday-Friday from 8am-5pm.
Preventive vs. Problem Visits
What’s the difference? What’s covered by insurance?
Rapid City Medical Center follows standard healthcare billing practices and insurance rules for the type of care you receive.
Preventive/Wellness Visit
Preventive/wellness visit includes:
- Conducting an exam based on your age and gender.
- Providing advice about staying healthy and healthy living choices.
- Identifying risk factors and scheduling screening tests based on age, gender or lifestyle.
- Keeping your immunizations up to date based on your age and gender. You may incur a cost if an immunization is administered.
Annual preventive/wellness visits are covered by many health insurance plans POTENTIALLY with no out-of-pocket costs to you.
Problem Visit
Standard office visit for a problem includes:
- Discussion of any new health problem, illness or injury.
- Management of chronic, ongoing health problems and/or medications.
Health insurance treats each of these visits as a single office visit with varying coverage. Your insurance provider may pass some or all of the cost on to you.
Combine Your Visits
If you’re here for a preventive visit and you’d like to discuss concerns not covered under preventive services, you have the option to do so. Please be aware that separate charges WILL apply.
If you are here to discuss a problem, your provider could offer preventive/wellness visit services to avoid scheduling an additional appointment to receive those services.
Federal law requires us to bill services for preventive care and problem visits separately.
Insurance coverage for combined visits is dependent on individual policy, but typically resembles guidelines under separate visits listed.
Questions? Call the Billing Office at 605.721.8499
We will submit your bill to your insurance. It is likely that you will have some out-of-pocket expense.
Call your insurance representative before your appointment and ask specific questions:
- Is a preventive/wellness visit covered under my policy?
- What screenings are covered (ie: labs, imaging)?
- What vaccines are covered?
Medical Records
Rapid City Medical Center is pleased to have knowledgeable staff to help answer all your record request questions. You have the right to view and request a copy of your medical record, and it is our duty to provide education in obtaining this information.
Requesting Your Records
Release of Information
To aid in the protection of your health information we ask you to sign a release of information, directing us where to send records and how you want to receive them. This one-page form can be filled out quickly and easily.
You may:
- Print and mail the release of information
- Pick up and/or return to any of our locations
- Complete online
- Complete online or download to print paper form by the following link.
Patient Portal
We encourage you to use Rapid City Medical Center’s secure patient portal to review and print out your medical records. When utilizing this method you do not need to fill out a release of information.
Tips for accessing your portal:
- Click the above button
- Select View your health record
- Select Using Mobile Phone as your login option
- Enter the first and last name of the patient followed by their date of birth.
- Verify the last four of your cell number (this is the number on the account)
- Review the options for Medical Records in the left hand column
Privacy Policy
Purpose
To comply with the Administrative Simplification Act component of HIPAA Privacy, to secure and maintain the confidentiality of Protected Health Information (PHI), maintain sensitive organizational information at Rapid City Medical Center and prevent and detect inappropriate and illegal uses and disclosures.
Policy
Rapid City Medical Center shall be responsible for implementation of the administrative requirements under the federal privacy rule.
Rapid City Medical Center will designate a privacy official to be responsible for the development and implementation of the policies and procedures of Rapid City Medical Center… [45 CFR 164.530(a)(1)(i)].
HIPAA
Contact Us About Medical Records
- 605-721-8451
- 605-721-8435
- Email Us
- Rapid City Medical Center Attn: Medical Records PO Box 6020 Rapid City SD, 57709
Frequently Asked Questions
The easiest/quickest way to complete the ROI form is online. There are multiple ways to do this. See our information page or call us at 605-721-8451 if you need help.
You or a representative who is on your HIPAA or Power of attorney paperwork.
There is no charge for patient-initiated record requests or the sharing of records for continued care.
The estates representative or Power of Attorney on file may request.
